Each product has a VAT-free option, which you should choose if you (or the person you are buying the product for) are chronically sick or have a disabling condition, and the products you are buying (or buying on someone’s behalf) are to help you or them personally.
If you are buying a product that is zero rated for VAT, you will be asked to fill in a VAT declaration on the checkout page.
In practice, only businesses and hospital trusts have to pay VAT. Most of our customers qualify to buy VAT-free products.
Goods will not be despatched until a VAT declaration is received.