Our products are listed with VAT and without VAT.
You can claim the 0% VAT rate if you (or the person you are buying the product for) are chronically sick or have a disabling condition, and the products you are buying (or buying on someone’s behalf) are to help you or them personally.
The government requires that you complete a VAT declaration form, and you will be asked to do this at checkout.
If, for some reason, you need to make a claim after a purchase – for example, if you bought a VAT rated product by mistake, you can do this below.
VAT Zero rate claim form
More about VAT
- If you are eligible for VAT relief and if you complete our online declaration form, you will not be charged VAT where exemptions are available.
- If you do not complete the form, or you are not eligible for VAT relief, we must charge you the full 20% VAT on the whole of your order.
VAT exemption – links from the HMRC website